Privacy Policy

Effective Date: 10 December 2025

1. Introduction

This Privacy Policy explains how Sync Your Cloud (“we”, “our”, “the Company”) collects, uses, stores, and protects personal information when you use the SyncYourCloud.io platform, including our assessment tools, dashboards, advisory services, and related features.

2. Information We Collect

2.1 Personal Information:

• Name, email, and login credentials
• Company information (industry, size, role)
• Billing information (processed via Stripe)
• Support messages and assessment inputs

2.2 Usage Information:

• IP address, browser type, device details
• Page activity, interaction patterns, session duration

2.3 Cookies & Tracking:
Cookies are used for authentication, analytics, performance, and optional marketing.

3. How We Use Your Information

• Delivering cloud assessments and insights
• Improving platform performance and UX
• Sending updates and responding to enquiries
• Ensuring security, fraud prevention, and compliance

4. Data Security

We use encryption, role‑based access, MFA, secure hosting, monitoring, and other technical/organisational safeguards to protect your data.

5. Third‑Party Providers

Your data may be shared with:

• Google Firebase Authentication: secure login and session management
• Stripe: billing and subscription processing
• Google Analytics: anonymised platform analytics
• Email providers: notifications and communication

These providers comply with GDPR processing requirements.

6. Your Rights

You may request access, correction, deletion, restriction, portability, or objection to processing by contacting: enquiries@syncyourcloud.io.

7. Data Retention

• Account data: active account + 90 days
• Assessment data: 3 years or deletion on request
• Logs & analytics: up to 12 months
• Billing data: 7 years (legal requirement)

8. Updates to This Policy

Updates may occur for legal, security, or service changes. Continued use implies acceptance.

9. Contact

For privacy enquiries:

Email: enquiries@syncyourcloud.io